FAQs

GTools Frequently Asked Questions (FAQs)

General Questions

What is GTools and where are you located?

GTools is an Australian-owned brand specialising in premium garage storage solutions, including modular workbenches, rolling tool cabinets, and garage flooring. Our Head Office and Exhibition Centre are in Brisbane, with distribution centres in Sydney, Melbourne, and Perth.

Do you have a showroom?

Yes! You can visit our Exhibition Centre in Brisbane to see our products in person. We also offer Virtual Consultations via video calls to showcase our products from the comfort of your home.

How can I contact GTools?

  • Email: allsales@gtools.au
  • Phone: (07) 3075 6492 (Mon–Fri)
  • Live Chat: Available on our website during business hours
  • Exhibition Centre Visit: 2/300 Cullen Ave East, Eagle Farm QLD 4009 (Mon-Fri)

Do you offer bulk discounts or trade pricing?

Yes! We provide discounts for bulk orders, business customers, and trade professionals. Contact us for a custom quote.

Orders & Shipping

Do you ship Australia-wide?

Yes! We deliver across Australia. Shipping costs and options are calculated at checkout.

Can I pick up my order?

Yes! Free pickup is available in Brisbane, Sydney, Melbourne, and Perth (via our agent). Contact us to confirm availability.

How long does shipping take?

  • In-stock items: Dispatched within 48 hours.
  • Metro areas: 3–7 business days.
  • Regional areas: 5–10 business days.

What do stock status labels mean?

  • Available Now – In stock, ships within 48 hours.
  • Limited Stock – Selling fast, order now. Ships within 48 hours.
  • Pre-Order – Reserve your item before the next shipment.
  • Sold Out – Currently unavailable; contact us for updates.

What happens if my delivery address isn’t serviced at checkout?

Contact us! We will manually arrange the best delivery option for you.

Will I get tracking details for my order?

Yes! Tracking details will be emailed once your order is shipped.

Product Information

Garage Cabinets

GT vs. GTX Rolling Cabinets

  • GT Series (Value Range): Affordable and durable for general storage.
  • GTX Series (Premium Range): Higher quality, stronger materials, and expandable.
    Compare GT vs. GTX Here

Are the pegboards compatible with different hooks?

  • GTX: Euro-style square peg holes.
  • GT: USA-style round peg holes.
  • GT ULTRA Range: Universal pegboards for both styles.

How do I assemble the GTX 1.8m tall cabinets and overhead systems?

Find step-by-step assembly guides here:
GTX Tall Cupboards
GTX Overhead Systems

Garage Modular

What are the differences between the Standard, Bold, and Pro Modular Series?

  • Standard: Best value, fully expandable.
  • Bold: Fixed-size sets, stylish colour handles.
  • Pro: Premium, heavy-duty, fully expandable.
    Compare Here

How do I design a modular garage workbench?

Follow our guide here:
How to Build a Modular Workbench

How do I assemble the Standard Modular Series?

Assembly Guide

Garage Flooring

How do I choose the right garage floor tiles?

  • 305 Series Chequer Plate Tiles: Solid surface with a diamond pattern for grip.
  • 400 Series Ribbed Tiles: Open grid for drainage and debris control.
    Compare Garage Floor Tiles

How many floor tiles do I need?

Use our guide here:
Tile Calculator

How do I install garage floor tiles?

Follow our step-by-step guide:
How to Lay Floor Tiles

Garage Accessories

How do I organise my tools with Kaizen foam?

Learn how to cut and shape tool foam here:
Kaizen Foam Guide

What cutting mats do you offer?

Find out which cutting mat suits your needs here:
Cutting Mat Guide

Warranty & Returns

Do GTools products come with a warranty?

Yes! Select GTools products come with a 12-month warranty.
Warranty Details

What if my order arrives damaged?

Contact us immediately with photos. We will arrange replacement parts or a swap if necessary.

Can I return or exchange my product?

Yes! Returns are accepted within 14 days if the item is unused and in its original packaging.
Refund Policy

Support & Custom Orders

Do you have a Perth showroom?

Yes! GTools Perth has a showroom in Bayswater, WA, for local pickup and support.

How do I stay updated on new products and sales?

  • Sign up for our newsletter on our website.
  • Follow us on Facebook & Instagram (@GTools).

For more information, contact us at allsales@gtools.au or visit www.gtools.au.

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