We deliver Australia-wide using a network of trusted freight carriers. Depending on your order size and location, shipping may be via pallet freight or standard courier.

Dispatch & Lead Time

• In-stock items are dispatched within 2 business days after order confirmation and receipt of full payment. Delivery time is additional and depends on your location and freight service.
• Indicative transit times after dispatch are 3–7 business days for metro areas and 5–12 business days for regional areas. Timing varies by postcode and freight service.

Freight Options

• Pallet Freight: Large or heavy items like garage cabinets and modular workbenches are shipped via pallet freight. These require a forklift for unloading. If a forklift is not available, a tail-lift truck can be arranged at additional cost.
• Courier: Smaller items (e.g. accessories, flooring, or foam) are shipped via standard courier or postal services.

Depot Collection

• Warehouse collection and freight-depot collection are different options. Contact us to confirm the available collection location and any applicable charges. Freight sent to a carrier depot is quoted separately.
• This is a great option if you don't have a forklift or wish to reduce delivery costs.
• Let us know at checkout or contact us to arrange depot collection.

Delivery Requirements

• Delivery is made to the nearest safe point at your provided address.
• Please specify at checkout if your address is residential or if tail-lift service is required.
• Failed deliveries due to incorrect details or lack of unloading equipment may incur re-delivery charges.

Unserviced or Remote Areas

If your address cannot be quoted at checkout, please contact us. We’ll manually source the best freight quote using our national carrier network.

Tracking & Notifications

• Once your order is dispatched, you'll receive a tracking link via email or SMS.
• If you don’t receive tracking within 2 business days, contact us at allsales@gtools.au.

Receiving Your Delivery

• We recommend having someone available to receive and inspect your delivery.
• If no one is available and the delivery is marked complete by the freight provider, GTools is not liable for loss or theft.
• If you require delivery on a specific day, please contact us before dispatch. Additional fees may apply.

Freight Damage or Delivery Issues

• Inspect your delivery upon arrival. If any damage is visible, notify the driver immediately and take clear photographs.
• Email your photos and order number to allsales@gtools.au within 72 hours.
• Please do not unpack or assemble the item until you receive further instructions.

Packaging Information

• All large items are shipped on pallets and may require basic tools (e.g. box cutter) for unpacking.
• Smaller items are securely boxed, labelled, and delivered via standard courier networks.

For details on returns or reporting damage, please see our Returns & Refunds Policy.