Terms of service
Terms & Conditions
1. Design Mockups & 3D Artwork
1.1 Any design mockups, custom drawings, or artwork provided by GTools must be reviewed and approved by the customer prior to purchase. This ensures the final product meets your expectations.
1.2 GTools is not liable for errors or omissions in approved artwork. If a customer bypasses the review or uses an outdated design proof, any resulting issues (such as dimensions or layout errors) are the customer’s responsibility.
2. Quotations & Pricing
2.1 All quotations are valid for 30 days from the date of issue.
2.2 A quote is accepted when the customer provides a written or verbal go-ahead AND arranges payment. Until both are done, the quote is not a confirmed order.
2.3 If an obvious pricing error is discovered, GTools will notify the customer and provide the option to reconfirm the order or receive a refund.
3. Payment Terms
3.1 We accept Credit/Debit Card, Bank Transfer (EFT), and PayPal.
3.2 Orders will only be processed and goods dispatched after full payment has been received.
3.3 Bank transfers must include the invoice number as the payment reference, and remittance advice should be sent via email or SMS.
3.4 Payment must be visible in GTools’ system before release.
3.5 Goods remain the property of GTools until payment is received in full.
4. Stock Availability & Orders
4.1 Orders are processed on a first-come, first-served basis. Stock is not guaranteed until an order or deposit is placed.
4.2 A 10% deposit secures stock.
4.3 Pre-orders cannot be cancelled once the order is placed with our manufacturer, except in cases of significant delay beyond the indicated timeframe.
4.4 Inter-warehouse stock transfers may incur freight charges.
4.5 GTools is not responsible for unclaimed stock without a deposit.
5. Order Fulfilment
5.1 Orders require up to 48 business hours for warehouse processing after confirmation.
5.2 Orders over 24kg are palletised, in line with freight company protocols.
5.3 You will receive an email or SMS notification with tracking details once your order has been dispatched.
6. Shipping & Delivery
6.1 GTools uses third-party delivery agents for all Australia-wide shipments. Delivery times are estimated and may vary depending on location. While we work with trusted freight partners, GTools is not liable for delays once the shipment has left our warehouse.
6.2 Customers must ensure billing and delivery addresses are correct and specify whether the delivery location is residential or commercial.
6.3 If a forklift is not available at the delivery location, customers must request tailgate service in advance. Additional costs may apply.
6.4 Failed deliveries due to lack of unloading equipment or incorrect details may incur re-delivery charges.
6.5 Delivery is made to the nearest safe point. If the customer is unavailable, the freight will be returned and may incur rebooking fees.
6.6 Once goods are dispatched and handed over to the third-party freight provider, GTools is not liable for damage, delay, loss, or delivery errors caused by the delivery agent. All deliveries are conducted under the terms and liability of the freight provider. Customers should contact GTools promptly if an issue arises, and we will assist in coordinating a resolution where possible.
7. Pickup Options
7.1 Customers may request depot collection. Free depot storage is available for up to 5 business days. Daily storage fees may apply after.
7.2 Warehouse pickup requires confirmation, reference number, and appropriate vehicle.
7.3 Collection hours: Monday to Friday, before 3:00 PM. Late arrivals may be turned away.
7.4 GTools is not liable for issues arising from incorrect vehicles or delays in collection.
8. Damages & Claims
8.1 Damages must be reported to the delivery driver upon receipt, before unpacking.
8.2 Customers must take photographs with cartons intact and email images to allsales@gtools.au within 72 hours of delivery.
8.3 Claims submitted outside this timeframe or without photographic evidence may not be accepted.
8.4 Do not open damaged cartons before contacting GTools for instructions.
8.5 Subject to timely notification and approval by GTools, we will cover all return shipping and replacement costs for goods that are damaged or faulty upon arrival.
8.6 Where a return is approved, products must be placed in their original packaging and in the same condition and format as when delivered, to ensure safe return and processing.
9. Your Satisfaction Guarantee – 30-Day Return Policy
9.1 We’re confident you’ll love your GTools purchase. That’s why we offer a 30-day return policy on most products. If you’re not completely satisfied, you may return your item within 30 days of delivery or pickup.
9.2 Items must be unused, in original packaging, and in resalable condition to qualify. All returns are subject to approval by GTools and may be denied if the product has been opened, used, or is not in the original condition in which it was received.
9.3 Return shipping costs are the responsibility of the customer unless the return is due to a GTools error.
9.4 A restocking fee of up to 10% may apply for items returned in non-original condition or missing packaging.
9.5 Custom-made, clearance, or modified products are not eligible for return under this policy.
9.6 Refunds are processed to the original payment method once the item is received, inspected, and confirmed to be eligible. Refunds will be processed within 7 to 10 business days after confirmation of eligibility.
9.7 This satisfaction guarantee is offered in addition to your rights under Australian Consumer Law.
10. Warranty
10.1 GTools Garage Workbenches and storage systems are covered by a 12-month warranty from the date of delivery or pickup.
10.2 This warranty covers manufacturing defects and hardware failures under normal domestic use.
10.3 This warranty is intended for domestic use. For commercial or industrial environments, warranty terms may differ unless otherwise stated.
10.4 It does not cover issues caused by misuse, improper installation, unauthorised modifications, exposure to outdoor or damp environments (unless stated), or commercial overuse.
10.5 To make a warranty claim, customers must provide proof of purchase and photographic evidence of the issue. Claims can be submitted to allsales@gtools.au.
10.6 If a product fault is confirmed under warranty, GTools will, at its discretion, repair, replace, or refund the item.
10.7 This warranty is provided in addition to your rights under the Australian Consumer Law.
10.8 Extended Warranties on Premium Ranges: Certain GTools products may include an extended warranty as advertised on the relevant product page, packaging, or invoice. All other warranty terms apply equally to extended warranties.
10.9 Post-Warranty Support: After the warranty period, GTools continues to support customers by offering spare parts and product assistance at reasonable cost, where available.
11. Australian Consumer Law Notice
11.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
11.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
11.3 You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
12. Limitation of Liability
12.1 GTools' liability is limited to the replacement, repair, or refund of the product as required by law. We are not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or data, arising from the use or inability to use the product.
13. Privacy
13.1 Customer information is handled in accordance with our Privacy Policy and is used solely for order processing, customer service, and related communication. We do not sell or share customer information with third parties without consent, except where required by law.
14. Governing Law & Jurisdiction
14.1 These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
14.2 If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. The failure of GTools to enforce any right or provision shall not be deemed a waiver of such right or provision.
15. Dispute Resolution
15.1 If a dispute arises, both parties agree to first attempt resolution in good faith via written communication. If unresolved, either party may request mediation through an independent mediator in Queensland before pursuing court proceedings.
16. Intellectual Property
16.1 All design mockups, 3D renderings, product descriptions, photographs, and marketing materials remain the intellectual property of GTools. Any unauthorised reproduction or use is strictly prohibited.
17. Force Majeure
17.1 GTools is not liable for failure to perform its obligations if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, transport disruptions, or supplier delays.
18. Communication
18.1 All official communications must be sent via email. Notices are deemed received within 24 hours of sending unless a bounce-back or delivery failure is received.
19. Customer Assembly Responsibility
19.1 Unless otherwise agreed in writing, the customer is responsible for product assembly and ensuring the suitability of the installation environment. GTools is not liable for damage or injury resulting from incorrect assembly or use.
20. Product Images and Descriptions
20.1 Product images, 3D renders, and descriptions on our website are for illustrative purposes only. While we strive for accuracy, slight variations in dimensions, colour, and finish may occur.
GTools is a trading name of Sokisa Trading Pty Ltd (ABN 60 674 928 593). All references to “GTools,” “we,” “our,” or “us” refer to Sokisa Trading Pty Ltd.
Printed: 30/07/2025